Terms of Service

5.1 Plans and pricing

The current plans, their limits, and their prices — including Plus tiers, add-ons, and custom pricing — are the ones shown at botvee.ai/pricing and in your dashboard, and may change under Section 5.5. We do not restate them here, so that this page can never quote a price we are no longer charging.

A 7-day free trial is available and requires no payment. Paid plans are offered monthly or annually; annual plans are billed once in advance for a 12-month term at a discount versus monthly. Add-ons — extra AI agents, extra messages, team seats, and storage — can be bought without changing plan. Custom (Enterprise) pricing is quoted from a configuration you choose and may include separately agreed terms such as a service-level commitment. Prices are exclusive of taxes unless stated. Some channels and integrations are rolled out progressively; the features available to you are those shown in your dashboard for your plan.

5.2 Billing — who charges you, and when

Botvee is paid for through one of two billing routes. Which one applies to you is not a choice you make at checkout — it is decided by whether your Botvee account has a connected, active Shopify store:

• No connected Shopify store → Stripe. This is the ordinary route for anyone who signs up on botvee.ai, or who uses the widget, WordPress, WhatsApp, Telegram, or any other channel. You pay by card at checkout, Stripe processes it, and Botvee never sees or stores your full card number, CVV, or bank details. A receipt is emailed after each charge.
• A connected, active Shopify store → Shopify. If you installed the Botvee app from the Shopify App Store and that store is linked to your account, Shopify's own app-billing system charges you. This is a requirement of the Shopify App Store, not a preference of ours. You approve the charge inside your Shopify admin, it is collected with your normal Shopify bill instead of as a separate card payment, and Shopify's terms apply to that payment alongside these Terms. This applies even if you start the purchase on botvee.ai — the checkout will recognise the connected store and hand you to Shopify to approve, rather than taking a card. It is not possible to be billed twice for one subscription.

The plans, limits, and prices are identical on both routes, and on both routes subscriptions auto-renew at the start of each billing cycle unless cancelled before renewal.

The free trial belongs to your Botvee account, not to Shopify. The 7 days start when you register and run down whether or not you have connected a store — Shopify does not grant a second trial. If you subscribe while days remain, the remaining days carry across and billing starts after them; if the trial is already spent, the charge starts at once.

If you switch from Stripe to Shopify billing — for example, you were already paying by card and then install the Shopify app — you are not charged twice. On an upgrade, Shopify charges immediately and your Stripe subscription is cancelled the moment you approve that charge, not before. On a downgrade, the Shopify subscription does not begin charging until the period you have already paid Stripe for would have renewed.

5.3 Failed payments

Failed payments may be retried over several days; if unresolved, the account may be suspended. Where you are billed through Shopify, a failed or declined charge is handled by Shopify's own retry and cancellation process.

5.4 Taxes

Applicable taxes are calculated and shown at checkout, before payment, based on your location. You are responsible for your own tax obligations. SaaS exports are subject to Pakistani tax and export laws in force at the time of service delivery.

5.5 Price changes

We may change prices on at least 30 days' prior notice to existing subscribers by email; changes take effect at your next renewal. Continued use after the effective date constitutes acceptance.

5.6 Plan changes

You may upgrade or downgrade from your dashboard, or — if you are billed through Shopify — from the Botvee app inside your Shopify admin. Upgrades take effect immediately; downgrades and cancellations take effect at the end of the current paid billing period. Refunds, where available, are governed by our Refund Policy.

11.1 Availability

We aim to keep the Service available and reliable, and for paid plans we target high monthly availability, excluding scheduled maintenance, third-party infrastructure outages, and force-majeure events. Except where an Enterprise customer has agreed a separate written service-level commitment with defined remedies, availability targets are goals, not guarantees, and do not by themselves create a right to compensation. Any service-credit remedy is as set out in the Refund Policy or an applicable Enterprise agreement.

11.2 Force majeure

Botvee is not liable for any delay or failure caused by events beyond its reasonable control, including natural disasters, epidemics or pandemics, acts of government, third-party infrastructure or network failures, cyber-attacks on infrastructure providers, or national power or internet disruptions.

12.1 Limited warranty

During your paid subscription, we will provide the Service with reasonable skill and care and substantially as described in our published documentation. Except for this and any warranties that cannot be excluded by law, the Service and all AI-generated output are provided "as is" and "as available", and we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted or error-free operation.

12.2 Cap on liability

To the maximum extent permitted by law, Botvee's total aggregate liability arising out of or relating to the Service or these Terms, whether in contract, tort, or otherwise, shall not exceed the greater of (a) the total subscription fees you actually paid in the three (3) months before the event giving rise to the claim, or (b) USD 100.

12.3 Excluded losses

To the maximum extent permitted by law, Botvee shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, goodwill, data, or business, however arising.

12.4 AI and third-party carve-out

Botvee is not liable for loss arising from inaccurate or unavailable AI output, from your reliance on such output, from your End-Users' actions, or from any third-party service or integration.

12.5 Non-excludable rights

Nothing here limits or excludes liability for fraud, wilful misconduct, death or personal injury caused by negligence, or any other liability that cannot be limited or excluded under applicable mandatory law, including consumer-protection law.

14.1 Exclusive jurisdiction

Courts of Karachi, Sindh, Pakistan, subject to Section 14.3.

14.2 Pre-litigation process

Before litigation, the parties will attempt good-faith resolution: (1) written notice to legal@botvee.ai; (2) 30 days' good-faith negotiation; (3) if unresolved, 30 days' mediation before a mutually agreed neutral mediator; (4) failing which, litigation in the courts of Karachi, Sindh, Pakistan.

14.3 Consumer rights

Consumers retain mandatory statutory rights under their local law (for example, EU/UK consumer-protection law and Pakistan's Consumer Protection Act, 2019 and applicable provincial legislation). These are in addition to, and not overridden by, the jurisdiction clause for commercial disputes.

14.4 Governing laws

Companies Act, 2017; Contract Act, 1872; ETO 2002; PECA 2016; Sale of Goods Act, 1930; Income Tax Ordinance, 2001; and applicable consumer-protection legislation.